StaffBalance Blog

All hail Professor Robert Kaplan LIVE in Dublin 2010

StaffBalance brings Professor. Robert Kaplan to Dublin In Association with Bord Gais On 19 October 2010 The global financial crisis and the slow road to recovery have challenged Irish executives to re-think their core business strategy. Cost cutting initiatives can only do so much. The next step is to direct resources

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Intelligent Organisations Just Have Common Sense

Dublin, Wednesday 23rd March - Great companies simply operate with more common sense, that’s according to a panel of speakers that included journalist Mark Little and David Bunworth, Managing Director of Bord Gais Energy at the National College of Ireland Innovation in Business Seminar, held on 23rd March 2010. The panel came up wi

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Managing Customer Behaviour

In May 2001, Professor Robert Kaplan and a team from Harvard Business School identified the behaviours of customers who tend to be highly profitable and unprofitable. The team also discovered that it is impossible for a large customer to be marginally profitable. Large customers tend to be either highly profitable or very unprofitable. So wh

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Don’t Sweat Your Staff

When a most dedicated and loyal employee resigns because they are over-worked, you know you have a problem. Recession puts extra burden on everyone and that includes employees. The question is: How do you preserve your best people – their experience, their capabilities, and their capacity for work – and at the same time manage your costs?

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