Staff Balance Blog

CASE STUDY: Bord Gáis

The Dublin-based firm StaffBalance was brought in to help Bord Gáis manage its costs and improve operational efficiencies.

StaffBalance uses the approach pioneered by the noted business thinker Prof Robert Kaplan, who developed the time-driven activity-based costing (TD-ABC) methodology. Using business modelling software, the StaffBalance team developed an ongoing methodology for optimising Bord Gáis’ resources. The aim was to ‘right size’ teams in order to meet business objectives, to prioritise workloads in order to maximise customer service, and to seek out opportunities to improve operational efficiency. Going through this process gave Bord Gáis a key understanding of process, cost and profitability: the cost to acquire and to serve customers. “The forensic evaluation that was done is vital to our business,” says Roche.

Full article on Silicon Republic